How can we help you today?
Free support on every theme purchase, and premium help when you need something custom.
Free Theme Support
We've Got Your Back! Get your WordPress theme up and running smoothly with 100% free support included with every purchase. Whether you're installing the demo or fixing an issue, our expert team is here to help fast, friendly, and professional.
What's included in our free support:
- Theme Demo Installation We'll install the full demo content for you
- Domain Switch & License Help Moving to a new domain? No problem
- Update Assistance Help updating your theme to the latest version
- Bug Fixes We'll fix any theme issues you encounter
- Basic Setup Guidance We'll walk you through key settings
- Fast & Friendly Ticket Support Talk directly with our helpful team
Beplus Support Premium
One subscription. Priority support across every Beplus product you own.
Got more than one Beplus theme or plugin? Instead of managing support separately for each purchase, Support Premium covers your entire Beplus toolkit under one priority subscription.
What's included
- Priority ticket queue - faster than standard response
- Covers all your Beplus products, no per-theme add-ons
- Direct line to senior team, skip first-tier triage
- Setup & troubleshooting across multiple sites
- Renews annually, cancel anytime
Not included
- Does not unlock or extend a product's software license - updates still require that product's own active license
- Large custom development, design changes, or new builds
| What's Included | Free Support | Premium Support |
|---|---|---|
| Bug fixes | Included | Included |
| Theme installation | Included | Included |
| Third-party integrations | Not included | Included |
| Small custom development | Not included | Included |
| Response time | Under 24h | Priority queue |
| Coverage | 1 product/ticket | All products |
Yes. Free support is included with every theme purchase — demo installation, bug fixes, setup help, license and domain assistance. There's no time limit for core support.