Frequently asked questions.
Everything you might want to know before working with us.
Search our frequently asked questions or contact our team for anything else.
We're based in Da Nang, Vietnam, and work with clients across Australia, the US, and Europe. You work directly with one in-house team designers, developers, QA, and a project manager for the whole project. No subcontractors, no handoffs.
Our office hours overlap with Australia and the US East Coast. We work async-first via Slack, Notion, and Loom, with daily standups for active projects. For many clients, the timezone difference is an advantage work moves forward while you sleep.
Yes. A large share of our work is white-label development for agencies and designers. We operate as a silent extension of your team your client never knows we exist unless you want them to.
We give fixed-price quotes based on a detailed scope agreed upfront no hourly surprises. Change requests are re-estimated transparently before we proceed. You get a written scope and quote within 48 hours of our first call.
Yes. After launch you can move to a monthly retainer for maintenance, support, and ongoing development, or use us ad-hoc when you need us.
It depends on scope, but a typical custom site runs from a few weeks to a couple of months. We build in two-week sprints with weekly demos, so you always know where things stand. We'll give you a timeline with your quote.
Yes. We build editable content blocks, document everything, and run a training session on handover. You can manage content and hire any developer to extend the work later no lock-in.
A documented, handover-ready site, code comments, an admin walkthrough, and 30 days of free post-launch support. You own all the code.
WordPress (or WooCommerce) for full ownership, complex custom logic, and no platform fees. Shopify for a managed platform with less maintenance overhead. We build both and will give you a straight recommendation for your case, not a sales pitch.
Yes. UI/UX design, branding, and Figma-to-site development. Because we design and build under one roof, there's no "that can't be built" gap between mockup and live site.
Yes. We handle WordPress migrations, Shopify Plus migrations, and re-platforming from WooCommerce, Magento, and BigCommerce with zero downtime and SEO preserved via 301 redirects.
Under 24 hours on average. Retainer clients get priority with faster turnaround for urgent issues.
Yes. We start with an audit to learn your codebase, then take over maintenance, updates, and support.
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